Dear Mr. Cutler

B158 Slovakia Kinex RD 119mm JIS taper bottom bracket finally gave out on my Workcycles bakfiets.

Dear Mr. Cutler,

I am writing you to complain about the shoddy work done on your Workcycles bakfiets I have had the distinct misfortune of riding since August of 2007.

As you can see in the images that follow, I have only carried several tons of cargo over several years riding the bike several thousand miles without any routine maintenance whatsoever.

Four Pinatas and a Bakfiets
PinataCon 2008

Baby’s first bike ride.

200+ lbs. of bike shop tools in Gardena.

Bakfiets at my wedding
Carried my wife away in it.

This, my friend, is how you move a bike shop.
Used it to move my bike shop, twice.

Reverse Angle of Two Boxed Bikes on a Bakfiets
120+ lbs of bikes to Fedex about 100 times over.

Colorful, but cheap, tires being delivered in a Workcycles Bakfiets
More logistics work.

200 lbs. of turf for Park(ing) Day

She grew up!

Get dees shoes outta here!
Another angle of Flying Pigeon LA's bakfiets loaded up for the bike move
Helped move a friends’ house.
Bakfiets race during Wolfpack Hustle Drag Race 2012
Raced in the Wolfpack Hustle drag race.

In that time I have had to spend a small fortune on a set of new inner tubes ($10) and one set of Schwalbe Marathon Plus tires ($108). I also had to buy one new headlamp bulb ($12 !!!) and two 1/8″ single speed chains ($28) – having made them explode through normal use on hilly terrain, under load, in all seasons, while drunk. Now I have had to replace this: a new bottom bracket ($20)!That brings the total cost of maintenance for 5 years to a whopping $168. That works out to $.09/day (nine cents). For shame! I thought your bakfiets would live up to their reputation – but I can see that it was all marketing hype.


Josef Bray-Ali
Co-owner, Flying Pigeon-LA, LLC

p.s. Since I installed the new bottom bracket last night, she rides like a dream. Do you think I might be due for a hub service in a few years?

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  1. Posted August 1, 2012 at 12:55 am | Permalink

    And I thought my Red Wings boots that I used for 21yrs I paid $85 for good

  2. Posted August 1, 2012 at 2:03 pm | Permalink

    Maybe you should consider stocking Workcycles bikes, perhaps instead of one of the numerous other fine brands you carry? Just an idea.

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